“There are so many examples everywhere: products and companies pivoting to either chase high shareholder valuations or keep that line ticking up. And in most cases, we as the consumer have eaten this shit up, allowing the cycle to continue again and again, and it’s lining the pockets of the few while leading to the destruction of customer value for the many.
Sure, iPhones are cool, but our consumerism has given birth to trillion-dollar companies with incomprehensible wealth and political and economic power.
Who does that benefit, customers or shareholders?”
Show notes:
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Trend Mill 16 / Customer Value is Dead